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Advice complaints remain low despite 2020 increase

The Australian Financial Complaints Authority (AFCA) was established in 1 November 2018, combining the Financial Ombudsman Service, Credit and Investments Ombudsman (CIO) and Superannuation Complains Tribunal (SCT) into a more efficient and well resourced group. Covering most aspects of the financial services industry, the data was naturally tilted towards complaints against the banking sector and…
Staff Writer | 1st Mar 2021 | More