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Financial complaints soar, but advice no longer the driver: AFCA

The number of cases being escalated to the complaints authority is soaring, but as we approach the 5-year anniversary of the Hayne Royal Commission it’s clear that a whole new set of issues are driving consumer ire.

Tahn Sharpe | 11th Jan 2024 | More
AFCA’s scope within super grows as Treasury tweaks complaints body’s mandate

The proposal seeks to preserve this definition of what a superannuation complaint is, but “clarifies the policy intent that other types of superannuation-related complaints may also be under the AFCA scheme”.

Tahn Sharpe | 25th May 2023 | More
Former Dixon Advisory clients encouraged to register with AFCA

Ombudsman the most likely source of remediation for aggrieved clients.

Ishan Dan | 4th Aug 2022 | More