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Jacquelyn Mann

Jacquelyn Mann results

The right words at the right time – reacting to client concerns

In unpredictable markets, emotions can run high, and good intentions mingled with bad communication can potentially damage adviser-client relationships.  We know that emotion drives investor behaviour, however this can be easily forgotten when we are under stress. When addressing clients in difficult times, Invesco Global Consulting’s research has found that the highest-performing financial professionals communicate…

Jacquelyn Mann | 4th Aug 2022 | More
Not all referrals are created equal

Many studies have shown that the number one-way financial advisers find new clients is by getting referrals from their existing clients, this is true in many other industries as well – it is an age-old way to grow your business.  However, we know that if you want a steady stream of new clients through referrals,…

Jacquelyn Mann | 30th Jun 2022 | More
Renew your client review

During a recent presentation of Invesco Global Consulting’s program, Priceless, I asked a room full of advisers how many of them had changed the way they do their annual client review meetings in the last 5 years (COVID19 changes aside).  One third of the room raised their hand.  I then asked how many feel their…

Jacquelyn Mann | 2nd Jun 2022 | More
Communicate – before it’s too late

Do you know the name of your number 1 client?  I am sure you do.  What about the name of your number 20 client? Or your number 43 client?  Many might struggle to come up with those names on the spot. Whilst these may seem like random numbers, let me explain why it is important…

Jacquelyn Mann | 5th May 2022 | More
Tapping into the power of female clients

As an adviser, you want your clients to be educated on the importance of financial advice.  Research has shown that a one-size-fits-all approach to communication isn’t the most effective tactic and while it’s near impossible to customise messages person to person, it turns out that it’s quite easy to customise them by one big factor…

Jacquelyn Mann | 7th Apr 2022 | More
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